An ultimate organizational excellence endeavor is one that leads teams to better interaction which in turn leads the business to dramatically improved performance.

When several statewide hospital systems merged into one multi-state system, senior leaders and employees throughout the new organization wondered about many of the same things – most immediately, “Which strategies will prevail, and will I have a role in the new organization?”

There was widespread anxiety and public airing of concerns related to overlapping service areas, redundant capacity and quality issues.

Leaders of the new multi-state hospital system engaged Innolect to design and facilitate a comprehensive plan to build cooperation across advisory board members, teams and centers of influence, and then tap into the improved teamwork to drive lasting organizational improvements. Innolect consultants:

• Provided team and individual coaching and facilitation
• Designed a new organization structure and plans for product lines
• Created a new cross-facility product/service management committee
• Worked with HR to identify new career pathing, compensation programs, and onsite and online information and training programs

Results: Turmoil was quickly minimized and the organization stabilized. The company successfully retained all managers identified as “key talent.” Teamwork and integrated decision making improved. Within 18 months of the initiation of the overall project, the product/service management group was credited with increasing profitability of existing services by 8 percent.