Designed for team members, supervisors, managers, and executives who want to improve their listening skills. This 50-page booklet features field-tested, easy-to-understand tips that readers can put into practice.

Powerful set of question cards to promote fresh thinking and mindful action. These cards help leaders DIVERGE (Zoom Out) and CONVERGE (Zoom In) when facing new and/or complex challenges. A tool to stimulate new thinking and creative insight.

Assess your preference for using advocacy and inquiry communication skills. Learn how initiating communication, being direct, comprehending others, and respecting other's preferences can help or hinder relationships with others. The AISI is easy to use and has been administered to government, pharmaceutical, utility, and insurance industry employees. Participants quickly score and receive immediate feedback on their preferences for using advocacy and inquiry skills. The facilitator guide provides trainers, consultants and individuals with a better understanding of Advocacy and Inquiry behaviors. It provides details on how the AISI was developed and validated and how to best administer it. Learn how to incorporate the inventory in communication,...

Today’s new corporate leaders often face assignments with rigorous expectations, changing economic conditions, increasing competition and global uncertainty with little or no focused development.  Considering options for leadership development, coaching is widely recognized as the most efficient and effective development option available.  Leadership Coaching:  The Fast Track to Effectiveness, answers key questions and describes principles and processes to ensure you make the most of your coaching investment.

The pop-out flip-focus guidebook is designed to help leaders, facilitators, and team members engage individuals and teams at all levels of the organization by offering specific tips that build a more inclusive environment.

Featured on ABC's 20/20 Used and field-tested with thousands of people across the country, the LPP identifies four habitual listening responses: People-, Action-, Content-, and Time-oriented. The twenty item, self-contained format allows for easy administration. Self-scoring answer form, preference grid, and interpretation sheet provide participants with immediate feedback about listening preferences. The Facilitator Guide helps trainers, consultants and individuals facilitate, administer, and/or interpret the Listener Preference Profile instrument. It provides details about the development of, research with, and guidelines for use of the LPP. Additional information about gender differences, listener avoidance, and multiple listener preferences...

Anyone who wants to be more successful at work or at home will find important, new advice in Listen Up. This ground breaking book explains: • How to use the power of listening to gain what you want from any conversation • The four basic styles of listening • Why people tune out and how to hold their attention • How to listen across genders and generations • How to avoid misunderstandings and increase productivity by better listening.

Snomodust is an innovative cross-cultural simulation that offers an opportunity to confront differences in organizations in a manner that is provocative, practical, and fun. The result is greater individual and team effectiveness in working with other people and groups. Playing Snomodust will allow participants to communicate with culturally “different” people, experience how agreements about norms improve communications and understand how competent communication enhances workplace interaction. Participants may discover through the Snomodust simulation that their attitudes towards differences, whether at the individual or cultural level, compromise their relationships and their workplace effectiveness. After working with Snomodust, organizations...

Used and field-tested with thousands of people across the country, and featured on ABC's 20/20, the LPP is now available in an online version. It identifies four habitual listening responses: People-, Action-, Content-, and Time-oriented. With a twenty item, self-contained format, it features automatic scoring including a preference grid and interpretation providing participants with instant feedback about listening preferences. Additional information about listener avoidance and multiple listener preferences is also provided. Up to 99 attempts may be purchased per account. The assessment participants and results can be managed by the account holder.

For a number of reasons, meditation tends to be overlooked as a potential tool for stress reduction. The many benefits of the practice can be obscured by its reputation as a "touchy-feely", spiritualistic practice, one favored by hippies contorted into uncomfortable positions while changing meaningless sounds. This image of meditating has, unfortunately, discouraged many people who could potentially benefit from utilizing some of the host of meditation techniques available from learning meditation and trying it out.

Used successfully by universities and Fortune 500 companies, the WBLT assesses listening comprehension and measures five types of interpersonal listening skills: 1. evaluating message content 2. understanding meaning in conversations 3. understanding and remembering information in lectures 4. evaluating emotional meaning 5. following instructions and directions. Discover participant abilities to follow instructions, remember key ideas, understand lectures, understand interactions, and evaluate information. The WBLT's video format involves participants in realistic on-the-job listening and includes audio and visual stimuli and various regional dialects. It simulates listening to televised messages as well as live interactions (no professional...

Designed for team members, supervisors, managers, and executives who want to improve their thinking skills. This 50-page booklet features field-tested, easy-to-understand tips that readers can put into practice immediately. Divided into 21 brief sections, each section can be read in 60 seconds or less.