Ralph Nichols, considered the father of listening, once said, “Our educational system is upside down. We teach least the skill we use most–listening.” With intolerance and incivility on the rise, listening to understand, engage others, encourage ideation and distinguish accurate from misleading data is more important than ever.
Frequently, we get transported by our thoughts to another place and lose all track of time. We zone out. And sadly, unintentionally, we tune out without awareness or triggers for when to tune back in. At work, we can miss nonverbal signals during key negotiations, nuances in how something is said or clues about how a decision might go.