As we all know, today’s workforce is full of diversity. However, an area of this diversity that is often overlooked is the myriad ways in which we listen to, engage with, and understand the information we are given. Our Listener Preference Profile addresses this issue, allowing you to adapt your messages to be more fully …
Listening & Communication
In your next meeting, look to your right and then look to your left. It is likely that one of those employees will be working for a different organization next year. With unemployment at 4.4% in May and with 51% of employees actively looking for or willing to consider taking a new job, organizations are at risk of losing their best and most capable employees. The Corporate Executive Board estimates that 12% of all high potentials are actively searching for new jobs and turnover is contagious.
Unlike natural disasters, many organizational rogue waves can often be avoided and/or minimized. Effective leaders communicate and prepare their “crews” for rough seas and unexpected weather patterns so that they know what to do. When crews hear “hold fast,” for example, they know to batten down the hatches and get to a secure position. Prepared for changes and obstacles, they are more likely to navigate the challenges without media attention and/or employees abandoning the ship.
“Leaders who don’t listen will eventually be surrounded by people who have nothing to say.” Andy Stanley
At the prospect of finding more satisfying work and/or better pay, 3.4 million people quit their jobs in April 2018. In fact, according to Gallup, 51% of employees are actively looking for new jobs or watching for new job openings. You may be saying to yourself, “Our employees are not in that percentage…or are they?”
Ralph Nichols, considered the father of listening, once said, “Our educational system is upside down. We teach least the skill we use most–listening.” With intolerance and incivility on the rise, listening to understand, engage others, encourage ideation and distinguish accurate from misleading data is more important than ever.