No matter how skilled, charismatic, or engaging a person may be, it is difficult to keep listeners engaged on Zoom, teams, WebEx, etc. Since listeners have the power to decide whether to listen or not, leaders must avoid making the following dangerous listener assumptions. Dangerous Assumption #1 Speakers control communication. With most employees working remotely […]
Stop Making the Top 3 Dangerous Listener Assumptions Read More »
“A basic tenet of healthy democracy is open dialogue and transparency.” — Peter Fenn “A lack of transparency results in distrust and a deep sense of insecurity.” — Dalai Lama During WWII, soldiers’ letters were censored with a stamp of approval before being mailed home. The allies feared that sensitive information might get into enemy hands.
How to Self-censor to Avoid Saying the “Wrong” Thing Read More »
“One of the most sincere forms of respect is actually listening to what another has to say.” — Bryant H. McGill With more people talking and fewer people listening, we need leaders at the top who ensure all voices are heard. Leaders who fail to listen increase litigation risks, lower employee engagement, reduce innovative ideas
The Importance of Listening Read More »
Strong voices for change are needed within organizations. A recent study suggests that only 29% of employees think that management listens to concerns about discrimination (race, sex/gender, age, etc.) without blame or defensiveness (Leadership IQ Survey). The question remains, what actions are these same organizations taking internally to ensure minority representation, equal hiring and promotion opportunities? As
How to Make Sure Others Use Their Voices to Get Heard Read More »
Written by Harry Hutson, Ph.D. and published in The Practitioner’s Journal of The NTL Institute for Applied Behavioral Science in February 2019. That post-truth is accorded airtime in public discourse signals a crisis of trust in our institutions. We cannot survive as a coherent community, polity or economy when prejudiced opinions, alternative facts, conspiracy theories
Storytelling in Pursuit of Truth: Crisis Communications in the Post-Truth Era Read More »
Today’s challenges are often not solved with one right answer. Rather than problems to be solved, polarities are interdependent and must be managed. Companies who outperform their competition have learned how to supplement either/or thinking with both/and thinking.
Listening Leaders: What “Yes, AND”, “What if” and “Both/And Thinking” Have in Common Read More »