As a leader, the ability to listen to those around you is critical – and listening goes far beyond hearing. Listening is a skill that has to be learned and honed. Like all skills, we can learn much from leaders of the past who mastered the practice. Nelson Mandela, who was known for listening to […]
Listening: Examples from Great Leaders Read More »
No matter how skilled, charismatic, or engaging a person may be, it is difficult to keep listeners engaged on Zoom, teams, WebEx, etc. Since listeners have the power to decide whether to listen or not, leaders must avoid making the following dangerous listener assumptions. Dangerous Assumption #1 Speakers control communication. With most employees working remotely
Stop Making the Top 3 Dangerous Listener Assumptions Read More »
Picture this… it is 2041, twenty years from now, and students around the globe are reading about how historians describe the events of January 6, 2021 on Capitol Hill. Consider for a moment what you have said to your children, family members, friends and colleagues. What words have you used to describe the scene? During
When Soft is Hard… Why Your Words Matter Read More »
“A basic tenet of healthy democracy is open dialogue and transparency.” — Peter Fenn “A lack of transparency results in distrust and a deep sense of insecurity.” — Dalai Lama During WWII, soldiers’ letters were censored with a stamp of approval before being mailed home. The allies feared that sensitive information might get into enemy hands.
How to Self-censor to Avoid Saying the “Wrong” Thing Read More »
Written by Harry Hutson, Ph.D. and published in The Practitioner’s Journal of The NTL Institute for Applied Behavioral Science in February 2019. That post-truth is accorded airtime in public discourse signals a crisis of trust in our institutions. We cannot survive as a coherent community, polity or economy when prejudiced opinions, alternative facts, conspiracy theories
Storytelling in Pursuit of Truth: Crisis Communications in the Post-Truth Era Read More »
We live in the age of information overload. Yet, after years of connecting with and getting information to people instantaneously, there is a yearning to get back to communication basics.
Communication 101: Back to Basics Read More »