communication Archives - Innolect, Inc.

communication

Listening: Examples from Great Leaders

As a leader, the ability to listen to those around you is critical – and listening goes far beyond hearing. Listening is a skill that has to be learned and honed. Like all skills, we can learn much from leaders of the past who mastered the practice. Nelson Mandela, who was known for listening to …

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Stop Making the Top 3 Dangerous Listener Assumptions

No matter how skilled, charismatic, or engaging a person may be, it is difficult to keep listeners engaged on Zoom, teams, WebEx, etc. Since listeners have the power to decide whether to listen or not, leaders must avoid making the following dangerous listener assumptions. Dangerous Assumption #1 Speakers control communication. With most employees working remotely …

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How to Self-censor to Avoid Saying the “Wrong” Thing

“A basic tenet of healthy democracy is open dialogue and transparency.” — Peter Fenn “A lack of transparency results in distrust and a deep sense of insecurity.” — Dalai Lama During WWII, soldiers’ letters were censored with a stamp of approval before being mailed home. The allies feared that sensitive information might get into enemy hands. …

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Storytelling in Pursuit of Truth: Crisis Communications in the Post-Truth Era

Written by Harry Hutson, Ph.D. and published in The Practitioner’s Journal of The NTL Institute for Applied Behavioral Science in February 2019. That post-truth is accorded airtime in public discourse signals a crisis of trust in our institutions. We cannot survive as a coherent community, polity or economy when prejudiced opinions, alternative facts, conspiracy theories …

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