Communication Archives - Innolect, Inc.

Leaders Can Halt the Great Resignation — Stop Talking & Start Listening

Several years ago, an Innolect executive coach was featured on an ABC 20/20 segment entitled, “Excessive Talking.” The piece highlighted a newly hired leader who had something to add to every conversation, interrupted others in meetings, failed to ask questions of his team—and had been divorced twice. He talked too much. When his manager noticed […]

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Listening: Examples from Great Leaders

Communication, Listening

As a leader, the ability to listen to those around you is critical – and listening goes far beyond hearing. Listening is a skill that has to be learned and honed. Like all skills, we can learn much from leaders of the past who mastered the practice. Nelson Mandela, who was known for listening to

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Listening Burnout: Take Steps to Overcome Your Derailers

Communication, Listening

“Leaders who don’t listen will eventually be surrounded by people who have nothing to say.” -Andy Stanley According to APA’s 2021 Work and Well-being Survey, American workers across the board saw heightened rates of burnout. In the U.S., 79% of employees had experienced work-related stress in the month before the survey. It’s important to note

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Stop Making the Top 3 Dangerous Listener Assumptions

Communication, Listening

No matter how skilled, charismatic, or engaging a person may be, it is difficult to keep listeners engaged on Zoom, teams, WebEx, etc. Since listeners have the power to decide whether to listen or not, leaders must avoid making the following dangerous listener assumptions. Dangerous Assumption #1 Speakers control communication. With most employees working remotely

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Guide to Giving Better Feedback

Communication, Feedback

Giving helpful feedback is challenging for new and experienced leaders alike. Few leaders (or people, for that matter) do it well. Yet, effective feedback is essential to develop and maintain high-performing employees and teams. When giving feedback, it is especially important that we be aware of our biases. Do you deliver critical feedback to women

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When Soft is Hard… Why Your Words Matter

Communication

Picture this… it is 2041, twenty years from now, and students around the globe are reading about how historians describe the events of January 6, 2021 on Capitol Hill. Consider for a moment what you have said to your children, family members, friends and colleagues. What words have you used to describe the scene? During

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