What you don’t say as a leader may be doing more damage than what you do. In today’s workplace, silence rarely reads as calm or neutral. When leaders avoid difficult conversations, employees don’t assume “everything is fine.” They assume indifference, uncertainty or avoidance. And that assumption erodes trust faster than any single decision. Why Communication […]
Silence Isn’t Neutral—Especially for Leaders Read More »
In high-performing organizations, feedback isn’t a dreaded annual ritual—it’s a daily act of leadership. Whether you’re guiding a direct report, collaborating with peers or influencing senior executives, the way you give feedback shapes culture, trust and performance. But feedback isn’t one-size-fits-all. It requires nuance, empathy and strategic delivery tailored to the audience. Here’s how leaders
Feedback That Fuels Growth: How Great Leaders Communicate Across Levels Read More »
“The quieter you become, the more you can hear.” — Ram Dass Have you ever left a conversation and discovered that you or the other person missed important parts of what the other said? When listening, we assume we are both taking in what the other is saying—but often, after the fact, we find we
How to Quiet the Loudest Voice in the Room: Your Own Read More »
“Nobody cares how much you know, until they know how much you care.” —Theodore Roosevelt As the holiday season approaches, so does the time of gifting. While we often think of tangible and monetary gifts to share with employees, the impact is temporary. Yet gifts with lasting impact are ones that show how much you
How to Ignite Your Servant Leadership This Holiday Season Read More »
No matter how skilled, charismatic, or engaging a person may be, it is difficult to keep listeners engaged on Zoom, teams, WebEx, etc. Since listeners have the power to decide whether to listen or not, leaders must avoid making the following dangerous listener assumptions. Dangerous Assumption #1 Speakers control communication. With most employees working remotely
Stop Making the Top 3 Dangerous Listener Assumptions Read More »
Leaders who have been recently promoted often discover they’ve inherited team members who they may not have chosen on their own. In fact, many leadership changes and promotions are designed to “clean-up” what other leaders have left behind. A leader’s future success depends on his or her ability to play the hand they’ve been dealt.
Leaders, Play Your Hand Well Read More »